What we sell
At JAG Alcaide we don’t sell stand-alone units. Every price on this website is for a supply and installation service: the new unit, the basic installation by our own technicians, and VAT.
The published price only includes the basic installation detailed on each unit’s product page. For example, for air conditioning it includes up to 3 m between the indoor and outdoor units. Anything beyond that basic installation is quoted separately and explained to you before you accept: extra pipe length, work at height, building work, trunking, or electrical or gas adaptations. We never charge for anything you haven’t accepted in the fixed quote.
Service area and lead times
- Where: Barcelona and the metropolitan area.
- Delivery: delivery and installation are included in the price; there are no shipping costs.
- Usual lead time: under a week from acceptance of the quote. The day and time are agreed with the customer.
How to order
- Send us photos or a video on WhatsApp, or ask for a free visit if needed.
- We send you a fixed quote.
- You accept it and we set the installation date.
Cancellation and returns
- You have 14 calendar days from acceptance of the quote to cancel.
- Before installation and before our team has travelled to you: full refund, at no cost.
- If our installers have already travelled to your home to fit the unit: we refund the amount minus the call-out and labour, €180 (VAT included).
- Once the unit has been installed, it cannot be returned. The service has already been provided.
- To cancel, email info@jagalcaide.com or call 93 218 58 47 with your name and quote number.
- Refunds are made to the original payment method within 14 days at the latest.
Warranty
- Unit: manufacturer’s warranty, activated because we are accredited installers.
- Installation: 5-year written warranty.
- If the unit fails, we repair it or handle the warranty claim. That is not a return.
Contact
JAG Alcaide · Carrer del Torrent de l’Olla, 129 · 08012 Barcelona · 93 218 58 47 · info@jagalcaide.com · Mon–Fri 8 am to 6 pm