Technical Service

Our commitment to customers leads us to keeping the relationship with them further away than just the installation of our products, but also to start a relation based in trust in which they’ll be able to place their problems on the right hands when they need to be fixed.

In J.A.G. Alcaide SL we offer, since 69 years ago, an integral service on the field of the air conditioning and heating. We also offer our clients a technical service for their heaters and boilers in order to provide them with a longer life, making them offer the highest performance and also getting them to contaminate the environment less.

Maintenance contracts

The service compromise with our customers doesn’t just end when the job they required is finished. Once it’s done, we also take care of it by making annual maintenance revisions to our installations, no matter if they are gas, heating, water or electricity.
This is the reason why we offer our clients the chance to start a maintenance contract with us, so they can have a fast solution to any problem happening to their installations.
We offer the following maintenance contracts:

Electricity maintenance contracts for private customers, flats community owners or parkings.
Maintenance contracts for gas and heating installations checking them every year to make sure everything is working the way it should be.
Heaters or water boilers maintenance contracts.
Maintenance contracts for air conditioning.

Boilers and water heaters maintenance

In JAG Alcaide we know how important it is to keep your water boiler or heater in the best conditions to work, in order to avoid having an excessive energy waste, a bad performance or too much polluting emissions. When the boiler or heater isn’t being taken care of it may even cost the costumer money, by wasting unnecessary energy, and in the worst cases it may also affect the customers’ safety.

In order to avoid this from happening, we offer you the chance to sign a maintenance contract with us, putting your heater or water boiler in the hands of our experts, who will offer you the best possible service. We know by accepting this contract you’re placing your trust on us and we will try our best to offer you a great service. The following services are the ones included in our maintenance contract:

  • An annual visit in which the appliance will be reviewed, cleaned, verified, operated and tuned.
  • The client will be provided with a mandatory maintenance certificate according to RITE RD238 / 2013.
  • A combustion ticket will be made with a Testo machine calibrated according to the proper functioning of the appliance.
  • The heating installation will be checked, purging it if necessary.
    Other gas appliances will also be reviewed, as well as kitchen maximums and minimums, etc.
  • All labor and travel are included in breakdowns that arise during the year.
    An emergency service is also included during the winter period.

For only € 80 + VAT per year.

But what’s the real utility of having a maintenance contract with JAG Alcaide?

  • In the first place the safety of having your boiler or water heater in good hands. Being us an independent company, not depending from any big firm, we can’t make the misstake of not solving peoples problems, that’s why our technicians have a lot of training and great experience as technical service and can fix any problem your boiler has.
  • In second place, knowing that if something happens to your boiler, you’ll have a technical service that will be able to fix the problem and do it as fast as possible. 90% of times we leave the boiler working, even if the solutions are provisional.
  • In third place, the lugar, the uarantee that your boiler will be running on its top conditions, with the less possible gas consumption and the best performance that it can offer. This is obtained in the annual revision where the technical service will regulate all the boiler and will provide the client with a combistion ticket in order to proof the boilers condition.
  • In the last place, the knowledge of being following the legal regulations, which require the flat owner to have a maintenance certificate.

If you need more information do not hesitate to call us and we will try to answer all your possible questions.

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Air conditioning maintenance

Do you want your air conditioning installation to always offer you maximum performance? Are you tired of the Air Conditioning getting less cold every year? Do you want to be covered against any breakdown that may arise in your air conditioning installation? In J.A.G. Alcaide we offer a maintenance service for air conditioning devices that will offer the solution to your concerns.

This contract offers the following:

  • An annual overhaul of the HVAC facility in which indoor air conditioning units will be thoroughly cleaned.
  • In this review, a disinfectant and odor eliminator made of pottery will be used to perform the reviews of the indoor units.
  • Thermal jumps between air supply and expulsion will also be checked to check the performance of the device.
  • The contract also includes labor and travel costs for possible breakdowns that arise with the appliance during the year.
  • Immediate telephone assistance and 24 hours on working days.

If you are interested and require more information, do not hesitate to contact us.

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Technical assistance

Before requesting our technical assistance service you should make sure that the following things are working fine:

  1. Verify that the boiler is connected to the electric circuit.
  2. Make sure the boiler’s manometer marks a pressure of between 1 and 1,5 bars.
  3. Check if the gas valve is opened.
  4. Make sure the ambient thermostat is connected and works fine.
  5. Make sure all the radiator valves are opened.
  6. Verify that the water valve is also opened.

If after following all these instructions the boiler still doesn’t work, you should contact us and we’ll send an expert as soon as possible.

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